Hotel Receptionist - Advanced Diploma Level 5
Oxford Home Study College
CPD Diploma Level 5 *Complete Course* | *FREE PDF Certificate* | 100 CPD Credits | Free PR Course
- 325 students
- Online
- 4.4 hours · Self-paced
- Certificate(s) included
- 100 CPD points
- Tutor support
...difficult situations The importance of confident communication skills Advanced negotiations and sales skills Techniques for dealing with overbookings and errors Professional complaint handling techniques Advanced telephone communication skills The fundamentals of hotel safety and security
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