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  • Advanced Concepts for Total Quality Management

    London Training For Excellence
    Classroom based course with study materials, lecturer support and CPD Hours included
    • Classroom - South West London
    • 5 days · Full-time
    • 20 CPD points
    • Tutor support
    This course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills needed to successfully complete work of high …
    £4,320
  • Cold Calling With Confidence

    Powercall Global Training
    Gain the cold calling skills to open your calls with impact and to overcome gatekeepers and objections
    • Classroom - West London
    • 4 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    The primary objective of our cold calling training course is to ensure you walk away a better, more confident telemarketing professional. There is much more to telemarketing than following a script – which, although an important part of the process, has nowhere near the same leve …
    £420
  • Effective Negotiation Skills

    Powercall Global Training
    Learn the negotiation skills to create Win-Win Outcomes and Protect Your Interests
    • Classroom - West London
    • 7 hours · Part-time
    • 7 CPD points
    • Tutor support
    Looking to achieve higher margins and better deals? This negotiation skills course is for you... Do you want to improve your negotiation skills, and gain new techniques for achieving measurably better win-win agreements? Free yourself from common misconceptions about the negotiat …
    £504
  • Effective Communication Skills

    Powercall Global Training
    Learn how to build trust and instant rapport with effective communication skills
    • Classroom - West London
    • 4 hours · Part-time
    • Certificate(s) included
    • Tutor support
    In any role centred around sales, customer service or generating leads, effective communication skills are rightly considered to be the most important element a person requires in order to be successful. Time and time again, excellent communication skills are a leading factor in …
    £420
  • Time Management Skills Training Public Course

    Powercall Global Training
    Boost your productivity, despite ever-increasing workloads with this time management skills course
    • Classroom - West London
    • 4 hours · Part-time
    • Certificate(s) included
    • Tutor support
    Do you wish you had the time management skills to prioritise activities and manage your workload more effectively? This half day time management skills course, delivered at our public training centre in Central London, helps you to develop a system for taking control of your work …
    £420
  • LinkedIn for Sales Training

    Powercall Global Training
    Make your profile "magnetic" and learn the LinkedIn for sales skills to create leads and opportunities.
    • Classroom - West London
    • 4 hours · Part-time
    • Certificate(s) included
    • Tutor support
    Are you making the most of the new sales opportunities and methods the digital-first world has provided? LinkedIn is a great tool to aid your sales strategy at every stage of the buyer cycle. Learn more about LinkedIn for sales with our training course.
    £420
  • Presentation Skills Training

    Powercall Global Training
    Learn the Presentation Skills to gain confidence and deliver with impact
    • 12 enquiries
    • Classroom - West London
    • 7 hours · Part-time
    • Certificate(s) included
    • Tutor support
    Our presentation skills training course aims to help individuals improve the quality of their presentations, with a particular focus on developing ease and confidence of speaking in front of a group.
    £504
  • Networking Skills Training

    Powercall Global Training
    Learn the networking skills to build trust and create instant connections
    • Classroom - West London
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Are you keen to make the very best impression when meeting new connections and to walk the floor with ease, with the right kind of networking skills? Our Networking Skills training course aims to equip individuals with the tools to network with confidence, and efficiency both off …
    £504
  • Account Management Skills Public Course

    Powercall Global Training
    Classroom based Account Management Skills course, with full trainer support
    • Classroom - West London
    • 7 hours · Part-time
    • Certificate(s) included
    • Tutor support
    Our Account Management Skills course equips attendees with tried-and-tested tools to gain significantly more from their account management activities. Attendees will learn how to assess the potential in their accounts, to evaluate their “quality” and how to create full-proof acco …
    £504
  • Leadership for Directors

    Institute of Directors
    Part of the IoD Certificate in Company Direction
    • 20 enquiries
    • Classroom - South West London
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    This intensive course highlights the importance of strong leadership in bringing an organisation’s vision to life. It provides a valuable opportunity for directors to explore the strategic leadership issues involved in implementing corporate strategy. You will gain practical skil …
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  • Role of the Company Chair

    Institute of Directors
    IoD open courses cover the essentials needed to successfully steer an organisation.
    • Classroom - South West London
    • 1 day · Full-time
    • Certificate(s) included
    The chair plays an important part in influencing a board’s style, composition, balance and performance. This one-day course offers a unique opportunity to review your role in terms of current legal requirements and best practice. You will gain a fresh perspective, broader knowled …
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  • Aspiring Director course

    Institute of Directors
    IoD open courses cover the essentials needed to successfully steer an organisation.
    • Classroom - South West London
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    This course helps future leaders identify the competencies they have, and the ones they need to progress to board level. Small groups and tailored learning build confidence and provide a practical foundation for making the transition from manager to director. This two day course …
    Enquire for pricing
  • MSc Psychology (Conversion)

    The University of Law – Sciences
    Conversion course for non-psychology graduates.
    • 125 enquiries
    • Classroom - Central London
    • 1 year · Part-time or full-time
    • University - Postgraduate
    • Tutor support
    Thinking of a career in psychology? Or just want to expand your knowledge in the field? Our MSc Psychology (Conversion) is a great place to start. Specifically designed for non-psychology graduates, this course is a great introduction to critical psychological skills, knowledge a …
    Enquire for pricing
  • Tracheostomy- Adults

    EF Training and Consultancy
    • 74 enquiries
    • Classroom - South West London
    • 7 hours · Full-time
    • 7 CPD points
    This course aims to familiarise candidates with the reasons for tracheostomy and the care and management of a tracheostomy. This course is vital for any candidate who comes into contact with service users who have a tracheostomy. All the Trainers still work within the field. It i …
    £130
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    It takes more than technical know-how to work successfully on a helpdesk. Being organised, a strong communicator and having the ability to keep calm under pressure are all essential. If you work on a helpdesk, or if you’re pursuing helpdesk roles, this course will help you to dev …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from recipients. Hamilton Mercer’s Service Methodologies™ help people to craft persuasive communications that don’t solely rely on ‘! High Importance’ flaggi …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    The way in which you conduct yourself on the phone at work speaks volumes about your attitude, commitment and level of professionalism. It also goes a long way towards creating the right impression of your organisation. When you get it right you not only help to meet the caller’s …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Good Time Management can transform your personal and professional life. Once you get on top of your schedule you’ll not only achieve more, you’ll improve the quality of what you do, too. Using time effectively will also improve your reputation. People will see you as a ‘doer’, so …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Being assertive is essential to achieving desired outcomes, but assertiveness doesn’t come naturally to everyone. If you find it difficult to say ‘no’ or to make a persuasive case for a particular course of action then this course is for you. People who are assertive have high co …
    £495
    • 26 enquiries
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    The receptionist is the face of the organisation and is therefore responsible for making an excellent first impression with guests and business partners who attend an organisation’s premises. Adopting a professional approach to this role will not only benefit your organisation bu …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Customer service shouldn’t just be exceptional; it should be consistently exceptional. Delivering exceptional service will demonstrate a positive, determined, can-do approach that increases customer desire for your product or service. Delivering consistently exceptional customer …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Effective communication skills are at the heart of professional success. People who can communicate well can express their needs clearly and are able to respond constructively to the needs of others. Effective communicators are able to control their voice, tone and body language. …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    To handle difficult customers or situations successfully, you must take the other person’s perception into account. The customer might not always be factually correct, but their perception is always their reality. Self-awareness and self-control are vital when it comes to dealing …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    A person can only do so much. If you want to accomplish more – and create opportunities for others to expand their skills – you must learn to delegate effectively. Hamilton Mercer’s Delegation Methodologies™ help individuals to improve productivity, optimise efficiency, develop o …
    £495
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Rushing to ‘close complaints down’, hiding behind a complaints procedure’ and seeing complaints as an ‘inconvenience’ are guaranteed ways to infuriate customers. Hamilton Mercer’s Service Methodologies™ empower people to own complaints, adapt communication styles accordingly, and …
    £495

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