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Customer OR Services courses in Northern Ireland

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  • Part Time Personal Trainer Course (RQF)

    Origym Centre of Excellence
    Combine online and in-person study with our flexible Personal Training course.
    • 11 enquiries
    • Classroom - Belfast
    • 6 weeks · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...your dream career into your reality. All OriGym PT students and graduates receive unlimited free career support, which includes a range of services such as: A guaranteed job interview CV analysis and feedback CV distribution to our network industry partners Business and marketing resources …
    £1,249

  • Personal Trainer Diploma UK (RQF)

    Origym Centre of Excellence
    Achieve certification as a Personal Trainer through OriGym's CIMSPA-Endorsed Level 3 qualification
    • 30 enquiries
    • Classroom - Belfast
    • 16 weeks · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...are, we can turn your dreams into a reality. Following the completion of your course, our career support team will be on hand to provide services such as: A guaranteed job interview CV analysis and feedback CV distribution to our network industry partners Business and marketing resources …
    £1,399

  • Gym Instructor Course (RQF)

    Origym Centre of Excellence
    Get qualified as a Level 2 Gym Instructor with our CIMSPA-endorsed course
    • 31 enquiries
    • Classroom - Belfast
    • 8 weeks · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...your dream career into your reality. All OriGym students and graduates receive unlimited free career support, which includes a range of services such as: CV analysis and feedback CV distribution to our network industry partners Business and marketing resources 1-1 interview preparation …
    £599

  • Level 3 Personal Trainer Course (RQF)

    Origym Centre of Excellence
    Become a qualified Personal Trainer with OriGym’s Level 3 Course
    • 49 enquiries
    • Classroom - Belfast
    • 8 weeks · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...your dream career into your reality. All OriGym PT students and graduates receive unlimited free career support, which includes a range of services such as: A guaranteed job interview CV analysis and feedback CV distribution to our network industry partners Business and marketing resources …
    £1,099

  • Branding: Creating Brand Focused Messages

    CPD Courses
    Branding: Creating Brand Focused Messages | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...guide brand ambass Evaluate your brand strength and revise your strategy Programme Content Topics Two-Way Communication Building Customer Trust Developing a Communication Strategy Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students …
    £12

  • Marketing : Customer Focused Selling

    CPD Courses
    Marketing : Customer Focused Selling | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...effective of the two by a wide margin. But what exactly does it mean to be customer focused? More importantly, what could customer focused selling do to improve your own brand’s marketing strategy? To be genuinely customer focused is to approach everything you do from the perspective of those …
    £12

  • Key Account Management

    CPD Courses
    Diploma QLS Level 5 | *FREE PDF Certificate* Tutor Support & Exam | 100 CPD Credits | Free Management Skills Course*
    • 32 students
    • Online
    • 450 hours · Self-paced
    • 100 CPD points
    • Tutor support
    Great service
    Popular
    ...Consultative Selling Customer Focused Selling The Sales Cycle Law of attraction Expectancy theory Setting Goals with SPIRIT Module 3 - Techniques for Maximum Sales The Key Account Management unit covers the following topics: Customer Service Up-Selling Cross-Selling …
    £12

  • Sales : Essential Skills For Smart Selling

    CPD Courses
    Sales : Essential Skills For Smart Selling | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...Additional topics introduced include consultative selling, customer-focused selling, the law of attraction, expectancy theory, setting goals with the SPIRIT model and more. Objectives How to explain and apply concepts of customer focused selling How to use goal-setting techniques …
    £12

  • Sales Management : Techniques For Maximum Sales

    CPD Courses
    Sales Management : Techniques For Maximum Sales | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...importance of strong customer service, along with the roles up-selling and cross-selling play in maximizing sales performance. Explore value-added selling, establishing an effective selling price, finding targeted clients with an existing interest in you products/services and more. Marketing …
    £12

  • Marketing: Introduction to Marketing

    CPD Courses
    Marketing: Introduction to Marketing | CPD Accredited | 10 CPD Points/Credits
    • 19 students
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...humblest and most modest of start-ups. Marketing exists to paint a positive and authoritative picture of both your business and the products/services you offer. It also ensures that your target audience knows you exist in the first place. As one of the most critically important elements …
    £12

  • Marketing : Marketing Research

    CPD Courses
    Marketing : Marketing Research | CPD Accredited | 10 CPD Points/Credits
    • 24 students
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...contrary – every single detail is crafted meticulously, in accordance with rich and detailed research. Marketing exists to promote products and services in an influential, authoritative and effective manner. Which can only be possible when you first determine what any given target audience …
    £12

  • Office Management and Administration

    CPD Courses
    Level 7 Advanced Diploma| *FREE PDF Certificate*| 160 CPD Credits |*Free Management Skills Course* Plus MS OFFICE Course
    • 162 students
    • Online
    • 620 hours · Self-paced
    • 160 CPD points
    • Tutor support
    Great service
    ...Workload Workload Analysis Plus more Unit 10 - Customer Relations Customer Relations Customer Relationship Management A Win-Win Strategy Get Rid of Bad Customers Traits of a Happy Customer Traits of a Bad Customer Plus more Unit 11 - Risk Management Risk Management …
    £12

  • Product Management : Product Pricing Strategies

    CPD Courses
    Product Management : Product Pricing Strategies | CPD Accredited | 10 CPD Points/Credits
    • 16 students
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Service Pricing Strategies How do organisations determine the ideal prices for the products and services they offer? Is it simply a case of maximising profits? Or are there additional factors to consider? The answer is of course the latter – pricing strategies are …
    £12

  • Branding : Branding & Packaging

    CPD Courses
    Branding : Branding & Packaging | CPD Accredited | 10 CPD Points/Credits
    • 37 students
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...What makes some businesses stand out from the competition so effectively? With so many companies offering near-identical products and services, why do some tower over others and dominate their market? More often than not, it all comes down to nothing more than effective and successful …
    £12

  • Sales : How To Build Trust With Customers

    CPD Courses
    Sales : How To Build Trust With Customers | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...or build your knowledge to provide training and support for others. Objectives Understand how to build trust and respect with customers and colleagues Programme Content Topics Building Trust It’s More Than Just a Phase Types of Negotiation Course Benefits Full …
    £12

  • Communication: Communication Essentials

    CPD Courses
    Communication: Communication Essentials | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Essentials of Good Communication Advanced communication skills can be of limitless value throughout life, both in personal and professional circles alike. In the workplace, poor communication inevitably leads to poor performance, demotivation and unnecessary complications. Pa …
    £12

  • Communication : Verbal Communication Techniques

    CPD Courses
    Communication : Verbal Communication Techniques | 10 CPD Points/Credits | CPD Accredited
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...confident and capable verbal communicator. Discover how being yourself and sounding your best are strongly linked, along with the concept of the service image and how to plan the ideal answer ahead of time. Learn how to flourish with complete confidence in every verbal exchange you take part …
    £12

  • Email Marketing : Marketing

    CPD Courses
    Module | Tutor Support & Exam included | 10 CPD Credits | Free COVID-19 Course & Letter of Completion
    • 20 students
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...consistently-effective of all contemporary digital marketing strategies. Email Marketing Objectives Weigh the value of using a distribution service for email marketing campaigns Programme Content Topics: You Can Do It! Getting Your Message Out Course Benefits: Full Tutor …
    £12

  • Marketing : Marketing - Course

    CPD Courses
    Level 7 Advanced Diploma | *FREE PDF Certificate* |*100% Pass Rate* | 220 CPD Credits | **Free Social Media Course**
    • 1,516 students
    • Online
    • 620 hours · Self-paced
    • 220 CPD points
    • Tutor support
    Great service
    Highly rated
    ...This Marketing Course has been designed to help you expand your knowledge and skills in the marketing of products/ services for the customer, industrial and service sector. You will gain an insight into the latest marketing trends and techniques, and will develop marketing skills …
    Save 20%
    £12 £15

  • Search Engine Optimisation

    CPD Courses
    QLS Diploma Level 5 | *FREE PDF Certificate* Tutor Support & Exam | 110 CPD Credits | Free Digital Marketing Course
    • 310 students
    • Online
    • 450 hours · Self-paced
    • 110 CPD points
    • Tutor support
    Great service
    ...topics: The Marketing Plan Creating a Marketing Plan Executive Summary Defining your Target Market Targeting your First Customer Research your Customer Module 11 - Brand Building through Digital Marketing This unit covers the following key topics: What is Branding? …
    £12

  • Marketing : Personal Selling

    CPD Courses
    Module | Tutor Support & Exam included | 10 CPD Credits | Free COVID-19 Course & Letter of Completion
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...selling refers to the practice of using people - or the sales force - to sell products or services to customers on a person-to-person basis. Typically, it is the quality and appeal of the product/service combined with the way it is marketed that determines its success or otherwise. With …
    £12

  • Marketing : Promotion Mix

    CPD Courses
    Marketing : Promotion Mix | CPD Accredited | 10 Hours CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...– the other three being public relations, advertising and personal selling. Promotion is an essential tool for getting your products, or services and your brand as a whole in front of your chosen target audience. For any marketing strategy to prove truly effective, you need to understand …
    £12

  • Anger Management: Understanding Workplace Violence

    CPD Courses
    Anger Management: Understanding Workplace Violence | 10 CPD Points/Credits | CPD Accredited
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...work site. It ranges from threats and verbal abuse to physical assaults and even homicide. It can affect and involve employees, clients, customers and visitors.” Contrary to popular belief, violence can happen in any workplace and isn’t nearly as uncommon as most believe. Effective …
    £12

  • PR: Introduction to Public Relations

    CPD Courses
    PR: Introduction to Public Relations | CPD Accredited | 10 CPD Points/Credits
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...Individuals looking to enhance their CVs Entrepreneurs planning to start their own business. Marketing, sales and customer service specialists PR, marketing and customer support staff PR professionals looking to maintain their CPD Public Relations An Introduction No prior knowledge …
    £12

  • Branding Level 5 Diploma

    CPD Courses
    Level 5 CPD Diploma | *FREE PDF Certificate* Tutor Support & Exam | 110 CPD Credits | Free Digital Marketing Course
    • 130 students
    • Online
    • 450 hours · Self-paced
    • 110 CPD points
    • Tutor support
    Great service
    ...Dealing With Difficult People Customer Behaviour and Customer Behaviour Database Customer Value Analysis Change Unprofitable Customers into Profitable Customers Evaluating Your Customers’ Value, Segment by Segment How to Differentiate the Service Offering to Your Top Ten Per Cent …
    £12

  • PRINCE2® Practitioner - Glasgow - *** Best Price Guarantee***

    Training Deals
    ***THE WORLD'S LEADING PROVIDER***
    • 16 enquiries
    • Classroom - Glasgow
    • 3 days · Full-time
    • Professional certification
    • Tutor support
    ...you to enhance your skills within project management. As a fully accredited training organisation (ATO), we aim to provide a high-quality service to everyone at an affordable price. This PRINCE2 qualification is the most advanced course and shows that you have the knowledge required …
    Enquire for pricing

  • Edward de Bono’s Six Thinking Hats®

    Indigo Business Services
    The decision-making, idea evaluation and meeting management workshop
    • Classroom - Glasgow
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Edward de Bono's internationally renowned decision-making, idea evaluation and meeting management workshop. It transforms thinking and communication, as well as halving meeting times and doubling their effectiveness. Dr Edward de Bono's Six Thinking Hats® is a globally renowned t …
    from £552.90

  • Intermediate Technical Authoring

    Armada
    Teaching existing technical authors new skills and techniques to complement your existing knowledge.
    • Classroom - Glasgow
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    Course for existing technical authors, teaching new skills and techniques to complement your existing knowledge. Sessions cover: Basics of technical writing. The prewriting step. Creating effective content and structure. Clarity in technical writing. Consistency and correctness. …
    £714

  • Microsoft Excel - Spreadsheets

    Pitman Training Glasgow & Edinburgh
    • 259 enquiries
    • Classroom - Glasgow
    • 24 hours · Part-time
    • Professional certification
    • 24 CPD points
    • Tutor support
    ...worksheet, customising the ribbon. This course is designed for those who want to maintain data within a spreadsheet, be it accounts, customer information or the household budget. You do not need any prior experience of Microsoft Excel but it would be preferable if you had some …
    Enquire for pricing

  • Office Skills Diploma

    Pitman Training Glasgow & Edinburgh
    • 164 enquiries
    • Classroom - Glasgow
    • 90 hours · Part-time
    • 90 CPD points
    • Tutor support
    Popular
    ...you with the skills you need to get a good job in an accounts department, or to work for yourself by offering accounting administration services to local firms. Employers are always on the lookout for people with practical, work-ready skills who can add value to their business …
    Enquire for pricing

  • DIploma In Bookkeeping with AAT level 2/3

    Pitman Training Glasgow & Edinburgh
    • 179 enquiries
    • Classroom - Glasgow
    • 270 hours · Part-time or full-time
    • 270 CPD points
    • Tutor support
    ...recognition when you use the designatory letters AATQB after your name. And you can apply to become self-employed and offer bookkeeping services. Packed full of practical training this Diploma is your blueprint for a successful career in Finance. With insights into using the most …
    Enquire for pricing

  • Sage 50 Computerised Accounts

    Pitman Training Glasgow & Edinburgh
    • 302 enquiries
    • Classroom - Glasgow
    • 24 hours · Part-time or full-time
    • 30 CPD points
    • Tutor support
    ...invoices for products and services, posting error corrections, amending existing customer and supplier records • Lesson Four – Including: creating customer invoices, previewing and printing customer invoices, checking the activity on a selected customer account, updating ledgers …
    Enquire for pricing

  • Supervisory Skills Seminar

    Pitman Training Glasgow & Edinburgh
    • 45 enquiries
    • Classroom - Glasgow
    • 2 days · Full-time
    • 12 CPD points
    • Tutor support
    ...skills training. It is available as part of our open programme, may be run as a dedicated group event or on a one to one basis. What Our Customers Say: “Fantastic, easy to learn when the trainer is so good.” “Excellent, I now feel much more confident.” “The most useful and professional …
    Enquire for pricing

  • Level 2 Award for Close Protection Operatives in the Private Security Industry (Top Up)

    CR Training Solutions (Scotland) Limited
    Classroom based course with study materials, tutor support and final exam included
    • Classroom - Edinburgh
    • 3 days · Full-time
    • Regulated qualification
    • Tutor support
    ...responsibilities At CR Training, we offer a comprehensive range of accredited security industry training courses and expert consultancy services tailored specifically to meet the unique requirements of individuals and organisations throughout the United Kingdom. Our professional trainers …
    £350

  • Level 3 Award in First Response Emergency Care (FREC3)

    CR Training Solutions (Scotland) Limited
    Classroom based course with study materials, tutor support and final exam included
    • Classroom - Edinburgh
    • 5 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    Popular
    ...is a regulated and nationally recognised pre-hospital care qualification is ideal for those seeking a career in the emergency services, ambulance service, the event and security medical sector or those who work in high-risk workplaces. Over a 5 day period, learners will gain the knowledge …
    £477

  • Level 3 Diploma In Sports Massage Therapy (RQF)

    Origym Centre of Excellence
    Achieve Accreditation as a Sports Massage Therapist with OriGym's Internationally Recognized Training
    • 25 enquiries
    • Classroom - Edinburgh
    • 12 weeks · Part-time
    • Regulated qualification
    • Exam(s) included
    ...can help turn them into tangible achievements. Upon finishing your qualification, our dedicated career support team will offer a range of services, including: Post-course support to help you find employment Comprehensive analysis and feedback on your CV Access to business and marketing …
    £1,299

  • PRINCE2® Practitioner - Edinburgh - *** Best Price Guarantee***

    Training Deals
    ***THE WORLD'S LEADING PROVIDER***
    • Classroom - Edinburgh
    • 3 days · Full-time
    • Professional certification
    • Tutor support
    ...you to enhance your skills within project management. As a fully accredited training organisation (ATO), we aim to provide a high-quality service to everyone at an affordable price. This PRINCE2 qualification is the most advanced course and shows that you have the knowledge required …
    Enquire for pricing

  • Think on Your Feet® - Verbal Communication Workshop

    Indigo Business Services
    Think on Your Feet® is the only workshop that trains you to analyse, organise and present your ideas - fast!
    • 21 enquiries
    • Classroom - Edinburgh
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    ...Handling the media. Getting your ideas across at a meeting. Explaining complex information clearly. Giving evidence. Selling a product or service. Promoting your organisation or yourself. By focusing on an individual’s ability to think quickly and clearly, Think on Your Feet® dramatically …
    from £945

  • Edward de Bono's Course in Creativity™ - Business Creativity

    Indigo Business Services
    Enhance communication skills, generate more creative ideas, reduce conflict, and improve team results
    • Classroom - Edinburgh
    • 3 days · Full-time
    • Certificate(s) included
    • Tutor support
    Enhance communication skills, generate more creative ideas, reduce conflict, and improve team results with the de Bono Course in Creativity™. Indigo is an authorised distributor and training provider for Edward de Bono Ltd. It combines two time-tested, results driven methodologie …
    from £1,425

  • Writing Dynamics™ - Business Writing Workshop

    Indigo Business Services
    Produce messages that gain attention; are understood; and readable.
    • Classroom - Edinburgh
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    ...Writing Dynamics™ to plan, draft and edit: Manuals. Sales and marketing collateral. Reports Summaries. Email. Reference guides. Presentations. Service manuals. Brochures. Annual reports. Letters. Technical fact sheets. Promotional texts. Business proposals. Memos. Training materials. Business …
    from £945

  • Edward de Bono's Lateral Thinking - Business Creativity and Innovation Workshop

    Indigo Business Services
    Empower your people to challenge current thinking, solve problems and generate new ideas
    • Classroom - Edinburgh
    • 2 days · Full-time
    • Certificate(s) included
    • Tutor support
    Empower your people to challenge current thinking, solve problems and generate new ideas with Edward de Bono’s business creativity and innovation workshop. This is Edward de Bono's internationally acclaimed business creativity and innovation workshop. Creative and innovative thin …
    from £945

  • Advanced Credit Control - Customer Focused

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • Tutor support
    ...soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin. Advanced Credit Control - Customer Focused - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Utilising positive communication …
    £576

  • Reception to Perfection

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • Tutor support
    ...outline Course objective, personal objectives 21st century communication issues Who are our customers? As a customer, how do you like to be treated? What makes people feel valued? The service equation Micro - moments of interaction The communication blend, face -to- face and on the …
    £516

  • Advanced Customer Service for the Public Sector

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 55 CPD points
    Advanced Customer Service for the Public Sector - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours Advanced Customer Service for the Public Sector …
    £468

  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

    Practical Training for Professionals
    • 33 enquiries
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    ...Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours Advanced Customer Service …
    £468

  • Advanced Negotiation Skills

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    ...stretch your wings. This course suits Anyone who has to negotiate effectively, in internal one-to-one or Team situations or external Client or Customer meetings at an advanced level. It will also benefit those responsible for developing the negotiation skills in others in their Teams or …
    £468
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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